Monday.com Integration
The Monday.com integration is frozen. HiLucy stopped using Monday.com on 31 August 2026. Nothing you do in HiLucy creates or updates Monday.com items, and nothing you change on a Monday.com board comes back to HiLucy. There is nothing to connect or set up.
Where Things Live Now
| What | Where in HiLucy |
|---|---|
| Guest requests (orders, requests, tasks and transport) | Operations → Guest Requests |
| Problems you want to report | Report Issue |
Guest Requests
Guest Requests is one queue for everything guests ask for. You can see it as a Board, a List, or a Calendar. On the board, work moves across three columns: Needs a hand, In progress, and Done today. Open an item to see the conversation and timeline, claim it, or use Assign to give it to someone else.
Which requests reach which staff member on WhatsApp is decided by their department on People → Staff.
Report Issue
Report Issue is a form. Fill in the title, category, severity, description, and optionally the room and when it happened, then send it. You get a reference number that starts with HL- to quote back to the HiLucy team.
The form only sends reports. It does not show a list of past reports or their status.
Old Monday.com Boards
Existing Monday.com boards are no longer updated by HiLucy. Anything still open there needs to be handled in Guest Requests or reported through Report Issue.