Dashboard Settings

The Settings panel lets you control how HiLucy works for your property. Access it from the gear icon in the dashboard sidebar to manage notifications, team members, listings, and third-party integrations.

Notification Preferences

Configure how and when you receive alerts about guest activity:

• WhatsApp notifications -- Receive check-in completions, new reservations, and service requests via WhatsApp
• Email notifications -- Get daily summary digests or real-time alerts for critical events
• In-app notifications -- Badge counts and toast alerts within the dashboard

You can set notification preferences globally or per listing, so a property manager only sees alerts for the listings they are responsible for.

User Management

HiLucy uses a role-based access system. As an admin, you can invite team members and assign them one of four roles:

• Admin -- Full access to all settings, financial data, listings, and user management. Can configure integrations and commission rules.
• Listing Owner -- Access to their assigned listings, reservation data, sales reports, and commission statements. Cannot modify global settings or manage other users.
• Staff -- Operational access to reservations, guest communication, and service requests. Cannot view financial data or modify settings.
• Affiliate -- Access to the affiliate dashboard with performance metrics, referral tracking, and payout information. No access to property operations.

Adding a New User

1. Go to Settings > Users
2. Click Invite User
3. Enter the person's email address and select their role
4. Optionally assign them to specific listings
5. They will receive an invitation email with a link to set up their account

Modifying Roles

Select any user from the list to change their role, update their listing assignments, or deactivate their account. Role changes take effect immediately.

Listing Configuration

Each listing (property or unit) has its own settings page where you can manage:

• Property details -- Name, address, description, photos, and amenities
• Check-in settings -- Required arrival steps, terms and conditions text, deposit amounts
• Commission rules -- Percentage or flat-rate commission applied to bookings for this listing
• PMS connection -- Link to Cloudbeds or other property management system credentials

To switch between listings, use the listing selector in the top navigation bar.

Integration Settings

HiLucy connects with several third-party services. Configure each integration from Settings > Integrations:

• Cloudbeds -- PMS sync for reservations, room types, and availability. Requires OAuth credentials per listing.
• Stripe -- Payment processing, card-on-file capture, and Connect payouts. Managed at the platform level.
• Acuity Scheduling -- Activity and tour booking sync with per-listing API keys
• GoHighLevel -- CRM integration for guest contact management and marketing automation
• WhatsApp Business -- Message templates for check-in reminders, companion invites, and guest communication

Each integration has a status indicator showing whether it is active, requires attention, or is disconnected.

Tips

• Review user access quarterly to ensure former staff no longer have dashboard access
• Test notification preferences by triggering a test event from the integration settings page
• Keep PMS credentials up to date -- expired OAuth tokens will pause reservation sync until refreshed