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Manual Rental — Deposits and Delivery

HiLucy Team·تم التحديث 2026-04-26·3 min read

The deposit and delivery sections of the Manual Rental modal handle the operational mechanics of getting the unit into the guest's hands.

Deposit section

Defaults to the product's configured security deposit. Override if the guest negotiated something different.

Collection methods

| Method | When to use | |---|---| | Card on file | Stripe authorisation (most common). Held until return; captured if there's damage, released if not. | | Cash | Guest pays in cash up front. Recorded immediately as a held cash deposit. | | Deferred | No deposit at booking time — collect later (typically at handover). |

Card on file flow

  1. Pick Card on file as the collection method.
  2. The modal embeds the Card on File Collector — share the secure URL with the guest.
  3. Guest enters their card on Stripe's hosted form.
  4. Stripe authorises the deposit; the modal updates status to Verified.
  5. The booking proceeds.

💡 Stripe authorisation, not capture. A card-on-file deposit is an authorisation (a hold), not an immediate charge. The card holder sees a pending charge that doesn't post until you capture (for damage) or expires after the standard hold window (typically 7 days, varies by issuer).

Delivery section

Two delivery types:

  • Pickup — guest comes to the location
  • Delivery — staff bring the unit to the guest's address

For pickup

Pick the store (defaults to your active Store Switcher selection). The guest gets the address and contact info in the booking confirmation.

For delivery

  1. Switch the type to Delivery.
  2. Enter the delivery address as free text.
  3. The dashboard geocodes the address to lat/lng.
  4. The address is checked against the location's delivery zone. If outside, the modal warns — you can still proceed if you want to make an exception, but the warning is logged.
  5. Optionally enter a return address (if different from delivery).
  6. The delivery fee from the location overrides any product-level fee.

Delivery time slots

For both pickup and delivery, set a time slot in 30-minute increments. Default for evening pickup is 5 PM. The chosen time goes into the guest confirmation and into your team's notification.

Combined behaviour

When you save the modal, the system creates the booking with:

  • A pending Stripe authorisation (if card-on-file)
  • A delivery zone-check log entry (if delivery)
  • A scheduled pickup-reminder notification (per Rental Notifications)

See also

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