Locations and Delivery Zones
A store in HiLucy is a physical pickup/dropoff base. Owners with one base have a single store; owners with multiple shops or vendors managing fleets across cities have many.
Add a location
- Settings tab → Locations → + Add location.
- Fill in:
- Name — what staff and guests see (e.g. "Tulum Centro")
- Address — full address used for guest directions and Google integration
- City / State / Zip / Country
- Phone / Email — staff contact for that location
- Timezone — critical for notifications (see Rental Notifications)
- Save. The location is immediately selectable in the Store Switcher.
Edit a location
Click a row → Edit. All fields are mutable; saving updates new bookings only (existing bookings keep the location they were created with).
Delivery zones
Delivery zones define the geographic area you'll deliver to from this location. Without a zone, "delivery" addresses outside your operating area can be accepted accidentally.
- Open the location → Delivery zone.
- Add lat/lng vertices defining the polygon (typically 4-6 points).
- Optionally set a per-location delivery fee — this overrides any product-level delivery fee.
- Save.
When a guest enters a delivery address in Manual Rental Entry or on the rental product page, the address is geocoded and checked against your zone. If it falls outside, the guest sees a polite "delivery isn't available to that area" message.
Per-location delivery fees
If you have wildly different operating costs per area (e.g. island deliveries vs in-town), set the fee at the location level. Otherwise leave it blank and use product-level delivery pricing.
Deactivate a location
Don't delete — deactivate. Click the location → Deactivate. New bookings can't pick this location, but historical data stays intact.