Searching and Filtering
The first step in the Rental Finder is telling it what you're looking for. The filters are the same whether you're on a property's homepage finder or in the Guest Portal search.
Pick dates
The date range slider lets you pick rentals from 1 to 30 days. As you slide:
- The start date picks itself if you only choose an end date, and vice versa
- The price preview on each result card updates to reflect the selected length
💡 Tier discounts: longer rentals often qualify for tier discounts. The price card adjusts as your slider passes the next tier threshold (e.g. 7 days → 20% off).
Quick-date pills
For common windows, click a pill instead of using the slider:
- Today
- Tomorrow
- This weekend (Friday-Sunday)
- Next 7 days
- Next weekend
These pre-fill the date range; you can then tweak with the slider.
Choose category
If the finder is configured with categories (e.g. on a hotel's homepage that splits rentals by type), you'll see a swipeable category carousel:
- Scooters
- Dirtbikes
- Beach gear (kayaks, paddleboards)
- Bikes
- Etc.
Picking a category narrows results. Picking "All" shows everything.
Pick owner / vendor
Some areas have multiple rental operators. The owner dropdown lets you filter to a specific provider (e.g. "Ally / Rent a Scooter Tulum") or leave it open for all.
Units needed
For when you need more than one unit (a group tour wants 4 scooters, not 1):
- Bump the Units field to the count you need
- Results are filtered to products with at least that many available for the selected dates
Free-text search (Guest Portal)
If you're in the Guest Portal at <region>.hilucy.com, the search bar lets you type queries:
- "scooter Tulum"
- "yoga class beachfront"
- "apartment 2 bedroom"
Results show two ranked sections:
- Listings — properties matching your query
- Products — specific rentable / bookable items
Scope (Guest Portal)
The search supports three scopes:
- Region (default) — within your current region only
- All — across all regions (useful for trip planning)
- Nearby — within a small radius of your geolocated position
What "no results" means
If you see no results:
- Try wider dates — the inventory may be booked out
- Drop the units count — even 1-unit availability disappears fast in peak season
- Switch the owner dropdown to "All" — you may be filtering too narrow
- Ask Lucy — sometimes a chat conversation surfaces options the filters miss