WhatsApp Integration Setup

WhatsApp is HiLucy's primary guest communication channel. This guide covers how to set up your property's WhatsApp Business number.

Prerequisites

A dedicated phone number for your property
A Facebook Business Manager account
WhatsApp Business API access

How It Works

HiLucy uses the WhatsApp Business API (not the regular WhatsApp app) to send and receive messages. This means:

Multiple staff can view and respond to conversations
LucyAI handles initial responses automatically
Rich messages with buttons, lists, and media are supported
Message templates for outbound notifications

Setup Steps

1. Provide Your Phone Number

Share your property's WhatsApp number with the HiLucy team. We'll register it with the WhatsApp Business API.

2. Verify Your Business

WhatsApp requires business verification through Facebook Business Manager. You'll need to:

Verify your business identity
Confirm your phone number via SMS or voice call

3. Connect to LucyAI

Once verified, messages to your WhatsApp number are automatically routed to LucyAI. The AI handles:

Greeting new guests
Answering property questions
Processing booking inquiries
Escalating complex issues to staff

4. Test the Connection

Send a test message to your property's WhatsApp number. You should see:

An automatic greeting from Lucy
The conversation appearing in your Communication Hub

Custom Templates

For outbound messages (sending messages to guests who haven't messaged you first), WhatsApp requires pre-approved message templates. HiLucy provides default templates for:

Booking confirmation
Check-in reminders
Welcome messages
Post-stay follow-up

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