HiLucyHelp Center

Extending and Editing Rentals

HiLucy Team·Updated 2026-10-09·2 min read

This article covers the common changes you'll make to an in-flight rental: changing its dates, extending it, adding charges, and cancelling.

Change dates

Every date change starts from one button.

  1. In the Rentals tab, click the rental row to open the detail panel.
  2. Under Actions, click Change dates.
  3. Pick the new start and/or end.
  4. If the new dates would change the price, choose what happens to it:
    • Keep the price — the dates move and the total stays exactly as it is. Use this when you're moving a booking as a favour or fixing a typo.
    • Re-price for the new dates — the total is recalculated at your rates for the new length, keeping any discount the guest was sold. The modal shows the new total before you save.
  5. Click Update dates.

Nothing is charged or refunded here. If re-pricing raises the total, the difference is added to the balance — collect it with Take payment.

Extend a rental and take payment

Use this when a guest wants to keep the unit longer and is paying for it now.

  1. Click Change dates and pick the later end date.
  2. Click Extend and take payment.
  3. Check the extra cost, pick how the guest is paying (card on file, cash, payment link…), and confirm.

Add a charge

For damage, fuel top-up, late fees, extras after pickup, or anything not in the original booking.

  1. Click the row → Add Charge.
  2. Enter amount, choose a category (Damage, Fuel, Late, Extra, Other), and add a note.
  3. Pick how the charge is settled: Card on file (Stripe) or Recorded payment (cash/transfer).
  4. Save. The charge lands in the booking total and is visible in the deposit panel.

Cancel a rental

  1. Click the row → Cancel Rental.
  2. The modal previews the refund per the cancellation policy and shows the estimated return amount.
  3. Confirm. The rental moves to Trash (the fourth view in the rentals list); you can recover it within 30 days.

📝 Trash is soft-delete. Cancelled rentals release their unit assignment immediately so the unit becomes available for new bookings. The booking record itself stays in Trash for audit purposes.

See also

Was this article helpful?
Return to top