5 Tips to Maximize LucyAI Performance

LucyAI gets smarter the more context she has about your property. Here are five ways to maximize her effectiveness.

1. Keep Your Knowledge Base Updated

Lucy searches your property's knowledge base to answer guest questions. Make sure it includes:

• Accurate check-in/out times
• Current amenity descriptions
• Up-to-date local recommendations
• Seasonal information and events

2. Add Detailed Local Recommendations

Guests frequently ask about restaurants, activities, and transportation. The more specific your local knowledge, the better Lucy's recommendations:

• Include opening hours and price ranges
• Add personal recommendations ("our guests love...")
• Cover different categories (budget, mid-range, fine dining)

3. Review Escalated Conversations

When Lucy escalates to your team, review the conversation. This helps you:

• Identify gaps in Lucy's knowledge
• Discover common guest questions you haven't covered
• Improve your property info for future interactions

4. Use WhatsApp as Your Primary Channel

WhatsApp has the highest open and response rates of any messaging channel. Encourage guests to message via WhatsApp by:

• Including your WhatsApp number in booking confirmations
• Adding WhatsApp links to your website
• Mentioning it during check-in

5. Let Lucy Handle the First Response

Resist the urge to jump in on every conversation. Lucy handles 80%+ of guest inquiries correctly. She'll escalate when she's unsure. This frees your team to focus on high-value interactions.