HiLucyHelp Center

WiFi Captive Portal

HiLucy Team·Updated 2026-04-17·1 min read

HiLucy's WiFi Captive Portal turns your property's WiFi network into a guest engagement tool. When guests connect to WiFi, they're redirected to the Guest Portal where they can check in, chat with LucyAI, and explore local recommendations.

How It Works

  1. Guest connects to your property's WiFi network
  2. They're redirected to the HiLucy Guest Portal
  3. Guest authenticates (Google/Apple sign-in or email)
  4. WiFi access is granted
  5. Guest is now connected to LucyAI and the Guest Portal

Benefits

  • Data capture — Collect guest email and preferences on WiFi connect
  • Engagement — Drive guests to the portal and LucyAI
  • Upsells — Recommend activities and experiences during WiFi onboarding
  • Analytics — Track WiFi connections and guest engagement

Setup

WiFi captive portal setup requires coordination with your property's network infrastructure. Contact the HiLucy team for configuration assistance.

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