Guest Chat
The /chat app, Lucy, the EXPLORE menu, and booking in the conversation
Booking Through Chat
Book rentals, tours, dining, and wellness right in the conversation — with in-house guests charging to the room, deposits held on card, and promo codes at payment.
4 min read · Updated 2026-07-13The Guest Chat App
How guests use /chat — Lucy, the EXPLORE menu, the mobile launcher, and how signing in keeps their conversation across the device.
3 min read · Updated 2026-07-13