Rental Manager Overview
HiLucy Team·Updated 2026-09-18·3 min read
The Rental Manager is where you run your shop day to day: bookings, vehicles, guests, your team and your settings. Open Rentals in the admin sidebar to get there.
One shop at a time
The Rental Manager always works on one shop. Pick it from the listing switcher at the top of the sidebar. The bar under the tabs shows which shop you are managing — check it before you change anything if you run more than one.
The tabs
What you see depends on your role. Drivers work from their own Jobs screen instead and do not need this page.
| Tab | What it's for |
|---|---|
| Setup | A checklist of what is still missing in your shop. Click a line and it opens the exact setting that fixes it. |
| Rentals | Your day. The top shows who is collecting, who is returning and who is late. Below is every booking. Also holds the handover log and signed waivers. |
| Inbox | Every guest who writes to you, including people who have not booked yet. A dot means they are waiting for your answer. |
| Products | The kinds of vehicle a guest can book (for example "Golf cart, 4 seats"), with their prices, deposits, refund rules and pickup times. |
| Vehicles | Every real vehicle you own, each with its own plate or name, papers, insurance dates and service history. |
| Staff | Your team for this shop, what each person can see, and Training — the short trainings your team takes and who has finished them. |
| Analytics | Your numbers. Each card says which period it covers — read that label before trusting the number. |
| Referrals | Places you send guests to (a restaurant, a dive shop) that pay you for it. |
| Knowledge | The answers your AI assistant gives guests. Approve an answer and it uses it; reject it and it does not. |
| Content | Social posts written for you each week, waiting for you to check and approve. Nothing is posted for you. |
| Settings | Everything about how your shop works, one group at a time. Use the search box to find any setting. |
Where things are
- Anything you do to a booking — take a payment, add a charge, change dates, cancel, refund — is behind the ⋯ at the end of the booking's row.
- + New Rental at the top of the page is for walk-ins, phone calls and bookings that arrive by message. See Manual Rental Entry.
- Give each booking a real vehicle before the guest arrives. See Assigning units and swaps.
- Deposits are set in Settings → Payments & deposits, and a product can have its own. Refund rules for cancellations are on each product — open it from Products. Both move real money, so read them twice before changing them.
See also
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