Account and Trip Continuity
You can use the Rental Finder almost entirely without logging in — searching, browsing, even chatting with Lucy works anonymously. But logging in unlocks continuity across devices and persistent trip history.
What works without login
| Feature | Anonymous? | |---|---| | Search and browse | Yes | | Listing and product detail | Yes | | Live pricing estimate | Yes | | Lucy chat | Yes (cookie-bound) | | Vector browser | Yes | | Booking | Yes (Stripe checkout collects guest details) |
You can plan and complete an entire trip without ever creating an account.
What persists across sessions when you log in
Logging in makes a few things stickier:
- Chat history — your Lucy conversation persists across devices and browsers, so you can pick up on your phone where you left off on your laptop
- Booking history — see all your past and upcoming bookings in one place
- Saved preferences — language, currency, and any future personalisation
- Post-stay feedback — direct access to leave feedback after a stay completes
Arrival flow (no login required)
When you book a rental that includes a stay (e.g. a hotel room), you'll receive an arrival link in your booking confirmation. The link uses a secure token, not a login — clicking it brings you straight into the arrival flow. No password needed, ever.
Post-stay feedback
After your stay completes, you can leave feedback through the Guest Portal:
- Go to
/checkout?booking_id=<your-booking>(this link is in your post-stay email) - Sign in (this is the one feedback step that does require login)
- Fill in your impressions, ratings, and any photos
- Submit. The feedback goes to the property owner and helps improve the service
📝 The Phase G feedback flow is rolling out. If your property hasn't enabled it yet, your post-stay email will direct you elsewhere (e.g. Google reviews, TripAdvisor).
Lucy chat threading
Without login:
- Your chat is bound to your browser via a cookie
- Clearing cookies or switching browsers = new chat thread
- Within a single browser session, your conversation stays continuous
With login:
- Your chat is bound to your account
- Same conversation across all devices
Privacy note
HiLucy never shares your bookings, chat history, or preferences with other guests. Property operators can see your booking and post-stay feedback (if you submit any) — that's the same privacy model as any hotel booking.