Creating Your HiLucy Account
HiLucy Team·Updated 2026-04-17·2 min read
Welcome to HiLucy! This guide walks you through creating your account and getting your first property set up.
What You'll Need
- A valid email address
- Your property details (name, address, room/unit count)
- A Stripe account for payment processing (or we'll help you create one)
Step 1: Sign Up
Visit hilucy.com and click Get Started. You'll be asked for:
- Your name and email
- Property name and type (hotel, vacation rental, hostel, etc.)
- Your phone number
Step 2: Access the Admin Dashboard
Once your account is created, you'll receive an email with your login credentials. Access the admin dashboard at admin.hilucy.com.
The admin dashboard is where you'll manage:
- Reservations — View, edit, and track all bookings
- Analytics — Performance metrics and revenue reports
- Listings — Property and room configurations
- Settings — Notifications, users, and integrations
Step 3: Connect Your PMS
If you use a Property Management System like Cloudbeds, connect it now to automatically sync reservations. See Connecting Your PMS for detailed instructions.
Step 4: Set Up LucyAI
LucyAI is your AI concierge that automatically handles guest communication via WhatsApp. Once connected, Lucy can:
- Answer guest questions about your property
- Handle booking inquiries
- Provide local recommendations
- Escalate to your team when needed
See Setting Up LucyAI to get started.
Next Steps
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