Guest Portal Features
The HiLucy Guest Portal at app.hilucy.com is a full-featured web app that guests use throughout their stay. Here is a walkthrough of every major feature.
AI Chat with Lucy
The portal opens to a full-screen chat with LucyAI. This is the primary way guests interact with your property:
- Natural conversation -- guests ask questions in their own words, in any language
- Streaming responses -- Lucy replies in real time with server-sent events, falling back to standard HTTP if needed
- Persistent threads -- conversation history is maintained across sessions via a thread cookie
- Context-aware -- Lucy knows the guest's reservation details, property amenities, and local area
Guests can ask about check-in times, request restaurant recommendations, report maintenance issues, or book activities -- all through the chat.
Arrival & Check-In Flow
When a guest receives their arrival link, they enter a guided 10-step wizard:
- Welcome -- personalized greeting with property information
- Identify -- guest confirms their identity
- Confirm reservation -- review booking dates, room type, and guest count
- Companions -- add companion details for the stay
- Payment -- securely add a payment method via Stripe
- Sign terms -- digital signature on rental agreement and house rules
- Complete -- confirmation with check-in instructions and access details
The flow is mobile-optimized with progress indicators and can be completed in under 5 minutes. Companions can self-register via a separate claim link.
Explore Tab
The Explore section surfaces curated content for your property's location:
- Activities & excursions -- bookable experiences synced from Acuity Scheduling
- Dining recommendations -- restaurants and cafes from your knowledge base
- Local attractions -- points of interest, beaches, cultural sites
- Add-on products -- purchasable extras like late checkout, welcome packages, or equipment rental
Content is pulled from your property's knowledge base and WooCommerce product catalog, so it stays relevant and up to date.
WiFi Portal
The WiFi Portal provides a captive portal experience for guest connectivity:
- Splash screen -- branded landing page when guests connect to property WiFi
- One-tap connect -- simple WiFi onboarding without complex passwords
- Offers -- display upsell offers and activity recommendations during the connection flow
- Chat handoff -- after connecting, guests are invited to chat with LucyAI
See WiFi Captive Portal for setup details.
Guest Dashboard
Authenticated guests see a personal dashboard with:
- Active bookings -- current and upcoming reservations with dates and property details
- Service requests -- status of any requests submitted through Lucy or the portal
- Quick actions -- shortcuts to chat, check-in, and explore
Settings
Guests can manage their portal experience from the Settings page:
- Profile -- update name, email, and phone number
- Notifications -- control communication preferences
- Appearance -- toggle between light and dark theme
- Data -- view or request deletion of personal data
Authentication
The Guest Portal supports multiple sign-in methods for maximum accessibility:
- Google Sign-In -- one-tap OAuth
- Apple Sign-In -- native Apple OAuth
- Magic link -- passwordless email link
- Phone OTP -- verification code via WhatsApp
- Biometric -- fingerprint or face ID on supported devices (via Capacitor native app)
Sessions last 30 days with automatic token refresh, so guests stay signed in throughout their stay.
Mobile Experience
The portal is built as a Progressive Web App (PWA) and works on any device:
- Add to home screen on iOS and Android for an app-like experience
- Offline support for previously loaded content
- Native push notifications via Capacitor wrapper
- Responsive design optimized for phone, tablet, and desktop