Choosing Your HiLucy Plan (Settings → Billing)
Everything a property pays HiLucy is on one page: Settings → Billing. Pick the property in the sidebar first, because the plan belongs to the property.
The old per-listing Subscription page (base $49.99 + $9.99 per room) has been retired. Its address now opens Settings → Billing, and there is only one product on sale.
The three plans
Every plan includes the full platform. What changes is the monthly fee and the rate HiLucy takes on guest payments.
| Plan | Monthly fee | Per room | Platform fee on guest payments |
|---|---|---|---|
| Free | $0 | none | 5% |
| Standard | $49 | $4.99 per room | 3% |
| Premium | $149 | $9.99 per room | 2% |
These plans are for hotels. Vacation rentals keep their own plan.
Choosing a plan
A property with no plan yet sees Choose a plan, with the monthly total and the per-transaction rate for the plan you select.
- Free: click Activate Free — go live now. No card is needed, and you can move to a paid plan any time.
- Standard or Premium: click Start 30-day trial. HiLucy takes a card to start, through Stripe. Nothing is charged for 30 days, and you can cancel before then.
The plan takes effect once Stripe confirms it, so the page can take a moment to show it.
After you have a plan
- Your plan: the current plan, its status (for example trialing), and the platform fee on guest payments.
- This month: what has been processed, what it cost in fees, and the effective rate. If another plan would have cost less at your volume, the page says so.
- Explore other plans: switch plans from here.
- Invoices: your three most recent. The full history, and changing your card, are in the Stripe billing portal.
If a paid plan has no card on file, a banner reads Add a card to keep [plan]. Without a card the plan ends when the trial does, and the rate goes back up. If a charge fails, Update card opens the Stripe portal.
Where the room count comes from
On Standard and Premium the per-room fee is multiplied by the property's rooms. The page shows where that number came from, in this order:
- Cloudbeds: the room inventory in Cloudbeds, when Cloudbeds is connected
- Published room types: the rooms you have published in HiLucy
- Listing profile: the unit count typed on the listing
If the count is wrong, email [email protected], because it decides part of your bill.
For HiLucy staff
Below the owner's cards, HiLucy administrators also see a tier control that sets a property's plan directly, with no payment behind it (for a pilot or a comp). Owners never see it.