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Roles and Permissions

HiLucy Team·Updated 2026-04-26·3 min read

Six roles can interact with the Rental Manager, and each sees a different slice. This article maps them.

The role table

| Role | Capability | What they see | |---|---|---| | Site admin | manage_options | Everything; only role that can edit Commission Rules | | Multi-vendor admin | manage_woocommerce | All vendors' rentals across all locations | | Listing owner / Vendor | listing_owner | Only own rentals (filtered by _rental_vendor postmeta) | | Manager | edit_products + hilucy_manager | Service requests, can create/manage rental products | | Staff | hilucy_staff | Day-of operations: assign units, log condition, collect payments | | Guest | none | Cannot see the Rental Manager at all |

Vendor scoping

The vendor scope is determined by the _rental_vendor postmeta on each rental product. When a listing_owner opens the Rental Manager, every query filters by their user ID. When a manage_woocommerce-capable admin opens it, the Vendor Filter in the hero lets them switch to a specific vendor's view.

For activities, the equivalent is _activity_vendor.

Store scoping

Independent of vendor scope, the Store Switcher in the hero filters to a single pickup/dropoff location. Multi-location vendors use this constantly; single-location vendors won't even see it (it's hidden when you have one or zero stores).

What each role can NOT do

| Role | Cannot | |---|---| | Multi-vendor admin (manage_woocommerce) | Edit Commission Rules (admin-only) | | Listing owner | See other vendors' bookings or payouts | | Manager | Manage payouts; edit pricing tiers | | Staff | Cancel rentals without escalation; modify pricing |

These are conventions enforced both client-side (UI hides controls) and server-side (REST endpoints check capability before mutating).

Add a role to a user

The default WordPress flow:

  1. WP admin → Users → Edit user.
  2. Set the Role dropdown.
  3. Save.

For multi-role users (rare but supported), the WP plugin uses wp_update_user with the appropriate cap. Contact support if you need a user with overlapping caps that the standard role system doesn't express.

Vendor onboarding

When a new property owner / vendor joins:

  1. Site admin creates the WP user with role listing_owner.
  2. Site admin assigns the relevant rental products via the _rental_vendor postmeta.
  3. Site admin (or the vendor themselves) connects Stripe via Partners → Connectors.
  4. Vendor logs in → goes to /my-account/rental-manager/ → sees their dashboard.

Staff onboarding

For day-of staff who handle pickups and returns:

  1. WP admin creates the user with role hilucy_staff.
  2. Optionally also assign edit_products if they need to add new products.
  3. Staff logs in → goes to /my-account/rental-manager/ → sees the same vendor data their employer sees, but with restricted action set.

See also

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